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Logo of The Keon Hotel in white lettering.
ON, Canada
Logo of The Keon Hotel in white lettering.
Modern hotel room with a grey sofa, black velvet cushions, and a bed. A vibrant portrait hangs above a coffee bar. Bright windows and plants add a cozy feel.

Policies

Check-In & Check-Out
Check-in time is between the hours of 2pm and 6pm.
Check-out time is any time before 10am. Feel free to message us if you need a late check-out. Our housekeeping work starts at 10AM but we can often accommodate your departure time.
Request later check-out time.

Deposits & Payments
A 20% deposit is required at the time of reservation and is charged to the Visa, Mastercard, American Express, or Discover card you provide. The remaining balance is due on the day of check-in and will be charged to the card on file unless other payment arrangements have been made.

Room Occupancy
Two guests permitted per King Room and four guests permitted per Double Queen Room. Feel free to message us if you want an extra person in a room and we will do our best to accommodate you, if possible, with extra pillows, bed linens, and/or a cot-style bed. But please understand that an extra person creates extra work for our housekeeping staff so we might also ask you to agree to an additional charge if/when we let you know how we are able to accommodate your request.

Cancellation Policy
If you book less than 7 days in advance, and you cancel at any time, you will be refunded your deposit, minus a $25 cancellation fee. Otherwise, if your plans change after your reservation is confirmed, cancellation notice is required 14 days in advance of your arrival date in order to receive a full refund of your deposit, minus a $25 cancellation fee

If your plans change after your reservation is confirmed, cancellation notice is required 14 days in advance of your arrival date. You will be refunded your deposit, minus a $25 cancellation fee.

If you cancel your reservation 14 days or less prior to arrival date, you are responsible for the entire cost of your reservation. Your credit card on file will be charged in full, unless the room(s) rebook. If rooms do rebook, you will be refunded the difference, minus a $25 cancellation fee.

The cancellation fee also applies to changes in your arrival/departure date which result in a shorter stay. No refunds are provided for late arrivals or early departures.

Please understand that processing refunds takes some time (more time than processing payments, unfortunately.